FAQ

— How can I book?

You can book your holiday easily and around the clock on our booking page. Alternatively, you can contact us by phone +49(0)4503 601-334 or by e-mail. Our reservation is currently available Mon. - Fri. from 8:00 am - 6:00 pm & Sat. from 9:00 am - 4:00 pm.

— What is the best way to reach the hotel?

Leave the A1 at the Ratekau/Timmendorfer Strand/Niendorf exit and keep going in the direction of Timmendorfer Strand. Shortly before the Timmendorfer Strand town sign, turn right onto the B76 and drive for a moment in the direction of Niendorf. Then turn left into Wiesenweg and follow the road until you reach Strandallee. Turn left again and after a few meters you will see the Grand Hotel Seeschlösschen already on the right side.

— Can I travel by train?

Of course, you can also reach the Grand Hotel Seeschlösschen by public transport. From Lübeck main station you can take the train to Timmendorfer Strand station. From there you can reach the Grand Hotel Seeschlösschen by bus or cab in about 10 minutes (bus stop Birkenallee - Timmendorfer Strand).

— When are the arrival and departure times at Grand Hotel Seeschlösschen?

Your room is available on the agreed arrival day from 3 pm. On the day of departure, you may use your room until 11am.

— Is there a late check-out?

An extension of the check-out is possible subject to availability and an additional charge.

— What are the payment options?

In addition to EC cards and cash payment, we also accept the following credit cards: Visa, Mastercard.
American Express and checks are not accepted.

— What if I have to cancel my vacation spontaneously?

Cancellation of the reservation is possible free of charge. In which period you can cancel free of charge depends on your respective booking period. Please note the respective cancellation conditions when making your booking.

In case of later cancellation, the hotel reserves the right to charge 80% of the accommodation price if the reservation is not re-let.

— Is the hotel barrier-free?

We want your stay to be as pleasant as possible. However, please note that our hotel is not barrier-free and some areas are not wheelchair accessible.

Important notes:

The underground car park is not accessible by lift.
The indoor and outdoor pools as well as the sauna area are not barrier-free and can only be reached via stairs.
There are no public toilets on the ground floor. The toilets in the basement can be reached by lift, but there are a few steps between the corridor and the toilets. Guests in wheelchairs visiting La Mer or Panorama will need to take the lift to their room to use the toilet.
Although all rooms are accessible by lift and there are no doorsteps, the bathrooms may be challenging for wheelchair users. They may be a little too narrow, with no special grab rails, and small thresholds at the shower doors may make manoeuvring difficult. Note that the showers are generally not designed for wheelchair access and therefore may not be large enough.

As we always endeavour to offer our guests the best possible service, we recommend that you contact us before your arrival if you have any further questions.

— I am allergy sufferer. Can I check in your hotel without worries?

Your allergies will be gladly taken into account. In our hotel you can get allergy bedding as well as stay in an allergy friendly room. In our restaurants there are special gluten and lactose free dishes. Please notify us of your allergies before arrival.

— What is the parking situation on site?

The hotel has two underground garages (entrance heights and widths limited) and an outdoor parking lot within walking distance across the street. Please reserve the parking spaces before your arrival (outdoor parking 14 € per night; underground parking 18 € per night). The entrance height of the hotel garage is 1.90 m, the country house garage 1.80 m; max. width 3.0 m. The garages are not suitable for wide or lowered cars – the entrance is around the corner downhill.

— How are the hotel rooms equipped?

All hotel rooms are individually furnished and are equipped with flat screen TV, Wi-Fi, safe, telephone, hairdryer, bathrobes and shower/bathtub WC. Almost all rooms have a balcony and land-side rooms also have air conditioning.

— Is there Wi-Fi at the Grand Hotel Seeschlösschen?

Free high-speed Wi-Fi is available throughout the hotel during your stay.

— Is there a minibar?

Yes, a mini bar is available in every room. We are happy to fill the minibar according to your individual wishes - please contact the reception.

— Is there a possibility to order food to the hotel room?

It is possible to order breakfast (7:30-11:45) and meals (13:00-21:15) in the hotel rooms. There is a charge for this service.

— Are dogs allowed in the hotel?

One dog per room is welcome in our hotel for an extra charge of 35 € per day. We will gladly provide your dog with a blanket and bowl. However, dogs are not allowed on the 10th floor and have no access to the restaurants and outdoor terraces.

— Can I smoke in the hotel?

The Seeschlösschen is a non-smoking hotel. You are welcome to smoke in the lounge area on the seaside terrace. This area is covered and sheltered from the wind.

— Do I get breakfast at the hotel? When do you serve breakfast?

A breakfast buffet with a wide variety of dishes awaits you.
Breakfast hours are between 7:00 am and 11:00 am.

— Is there a restaurant? When are the restaurants open?

There are several restaurant rooms and a bar in the hotel. We offer à la carte from 1 pm - 5 pm and from 6 pm - 10 pm ( last order at 9:15 pm).

— Is there a bar?

You can enjoy a wide variety of drinks in our in-house Ming Bar in the evenings from 5 pm.

— Do you offer lactose-free/gluten-free products, among others?

If you have a lactose or other food intolerance, please inform us in advance when booking. Some lactose- and gluten-free products are included in our permanent breakfast offer and are therefore offered daily and without advance order or surcharge.

Please understand that we cannot accommodate all individual requests within the scope of the regular breakfast offer. However, if you order in advance (at least 5 days before arrival), we will be happy to purchase additional products especially for you at an additional charge.

You are, of course, free to bring any additional products you require for breakfast yourself due to your food intolerance. A minibar is available in your room for storage. However, due to hygiene regulations, we are not permitted to store this variant in our cold store.

— Do you offer vegetarian/vegan products or meals?

Our menu always includes at least one vegan dish. Vegetarian dishes are also offered.

Children's menus are available in the restaurants.

— Is there a SPA-Area?

The Grand Hotel Seeschlösschen has a spacious SPA-Area with an indoor and an outdoor pool, a gym and a large sauna area. For an individual cosmetic treatment or massage, feel free to drop by the SPA-Area. The use of the area is free of charge for all guests of the hotel.

— When is the SPA-Area open?

The SPA area is open daily from 9:30 am to 6:00 pm. During this time, you can use our extensive range of massage and cosmetic treatments.

You can use the outdoor pool daily from 7:00 am to 6:00 pm during the summer months, depending on the weather.

— What massage and wellness treatments do you offer?

We offer a wide range of relaxing massages and cosmetic treatments. In addition to classics such as a full body massage and manicure, our offer also includes a golf massage, BABOR aroma wellness massages and lymphatic drainage. You can find our detailed spa offer and more information about the spa area here.

— Does the use of the wellness area cost extra?

For our guests the use of the wellness area with pool, saunas and rest and fitness room is free of charge. However, if you would like to take advantage of our offer of relaxing massages and wellness treatments, additional costs will apply.

— Where can I book a massage or wellness treatment?

You can book a wellness or beauty treatment at the Spa Reception of the Grand Hotel Seeschlösschen. If you would like to book an appointment in our SPA area before your stay, you can reach them at +49 (0)4503 601 316 or by e-mail.

— Are there bathrobes and slippers in the room?

A cozy bathrobe and fluffy slippers are in your room for use in our spa area for the duration of your stay.

— Are the pools heated?

Yes, the pools are heated.

— Is there a fitness room?

Our fitness room is located in the spa area. In addition to a treadmill, the fitness room is also equipped with, among other things, a cross trainer, a bicycle and an exercise bench incl. dumbbells.

— Is there a golf course nearby?

Golfers get their money's worth in the region around Timmendorfer Strand/Niendorf. Several golf courses can be reached within a few minutes drive. Further information can be found here.

— What level are the surrounding golf courses suitable for?

The surrounding golf courses are suitable for golfers of all skill levels. Especially the south course of the golf course Timmendorfer Strand with its total length of 3,603 meters is ideal for golf beginners, but also for experts, because precision is paramount.

— Can I go golfing with my children?

Children and teenagers are welcome on the golf course. Taster courses are also offered.

— Is there a possibility to book premises for an event?

We offer the right event space for every occasion. Whether for a meeting, a seminar or a special event, we offer over 128 square meters of space.
Whether wedding, birthday party, confirmation or another festive occasion, we arrange your celebration in a dreamlike ambience. We offer various rooms for up to 80 people, some even with a direct view of the Baltic Sea.

— Is there a playground for children?

The nearest playground is located on the promenade next to the SEALIFE (about 1km). Our play ship "Chilly-Lilly" is in front of the restaurant Landhaus as well as a smaller playground behind our apartment hotel.

— Is there childcare available?

We currently do not offer childcare in the house.

— Do you offer extra beds?

We are happy to provide baby or extra beds for your children. Not every room is suitable for an extra bed. The overnight stay of children will be charged with an extra fee.

— Is there a playroom for children?

On the ground floor we have set up a small playroom for our little guests. There they can have fun with various toys.

— Is there a tourist tax obligation?

All guests of the municipality of Timmendorfer Strand/Niendorf are subject to spa tax. The spa tax of 3,00€/person (high season, low season 1,70€/person) will be charged by the hotel at the end of your stay. You will receive the spa cards upon arrival. With the "Ostseecard" you get various discounts and this entitles you to beach access.

— Can I rent beach chairs directly from the hotel?

Beach chairs are available free of charge for our hotel guests in the swimming pool garden. In front of the hotel there are several beach sections of private beach chair renters. You can find an overview of all renters here.

— Can I take my dog to the beach?

From October 1 to March 31, you can enjoy your beach walk with your four-legged friends on all beach sections. From April 1 to September 30, dogs are only allowed on certain dog beach sections. The closest dog beach is located in Niendorf and is only a few minutes walk from the Niendorf harbor, the spa promenade and the park "An der Acht". From the Grand Hotel Seeschlösschen you can reach the dog beach in about 15 minutes on foot.

— Are there cycling and hiking trails near the hotel?

The Bay of Lübeck is ideal for cycling and hiking. The Brodtener Steilufer is a 5.5 km long coastal strip that leads from Niendorf to Travemünde. The hiking trail above the coast is perfect for hiking, walking and biking. The Hemmelsdorfer See, not far from the Seeschlösschen, is also suitable for an extensive afternoon walk

— Are there bicycles? Can I safely store my private bike in the hotel?

For the rental of bicycles and e-bikes we cooperate with the nearby bicycle rental "Strandgolfer". You can park your bikes in the underground garage or in front of the hotel. Charging stations for e-bikes are not available at the hotel. E-scooters can be charged in the room if they are small enough.

— What can I do with my children?

For outdoor fun and games, there are several playgrounds in the area. In addition, the adventure center SEALIFE and the bird park Niendorf are in the immediate vicinity. More information about activities in the area can be found here.

— I would like to be informed regularly about offers and new arrangements, where can I go?

To stay up-to-date with the latest offers from the Grand Hotel Seeschlösschen, we recommend that you subscribe to our newsletter. Please note that the newsletter is only available in German.
Newest information can also be found on our Facebook page or on Instagram.
For the sake of the environment, we do without a large, printed hotel brochure. Here you can find our digital hotel flyer.

Reservation and arrival